Privacy Statement

Effective: May 10, 2020

We know that sharing your personal information with us is based on trust. We take this seriously and are committed to ensuring that we respect your privacy when you visit our website or use our services. Please review this Statement carefully to learn about our privacy practices.

We operate a service that provides users with recommendations for travel and travel planning, including stay, hotels, holiday rentals and other accommodations, attractions and experiences, restaurants, flights, cruises, travel guides and lots more. In this Statement, these are collectively referred to as our Services.

Our Services are owned and operated by Houseboat Holidays Pvt Ltd.  By visiting our websites and related applications, whether on a computer, phone, tablet, or similar device (these are all referred to as a “Device”), you are accepting the practices described below.

 

 

• Information Collected

 

When you access or use our Services, we collect information from and about you to provide a more personalized and relevant experience. Some information we collect automatically. Other information we collect from different sources, including affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with us about your use of their service. Information collected may include the following:

• Contact information, including name, phone number and postal and email addresses
• Billing or payment information (such as your credit card number, cardholder name, expiration date, authentication code, and billing address)
• User name and password
• Photos, reviews, forum and social posts, and videos you may have provided to us
• Geolocation information
• Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers)
• Online activity, including pages you have visited, content reviewed, and apps reviewed
• Purchasing history
• Information about your travel plans and preferences

We may also collect, in instances where you have provided it, information about other travellers, including their email address and other travel-related information. If you are sharing information with us about other individuals, you must obtain their consent. You must obtain the consent of any other individuals if you are providing their data to us.

In addition to the categories noted above, we may also collect location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information. We may use your location information directly and/or share your location with third-parties. 

Information Uses

We are committed to providing you with relevant content on our Services and respect the data privacy laws of the jurisdiction in which we operate. We use information about you so we can help you enjoy and use our Services, including in the following ways:

• Register and manage your account, including to allow you access to and use of our Services
• Facilitate your bookings
• Measure interest in and improve our Services
• Notify you about special offers and products or services available from us, our affiliates, or our partners that may be of interest to you
• Communicate with you
• Enable communication between registered users and owners/representatives of listings on our Services
• Enable us to publish your reviews, forum posts, photos, videos and other content
• Make inferences about your interests or preferences
• Send you survey or market research invitations
• Respond to your questions and comments
• Resolve disputes or troubleshoot problems
• Prevent potentially prohibited or unlawful activities
• Enforce our terms of use and notices; and as otherwise described to you at the point of collection

Information Sharing

In order to provide some of our Services, we may need to share information with certain other third-parties, including our group of companies, in the following circumstances:

• Suppliers. We share information with certain suppliers used to facilitate our Services, including to help with transactions.
• Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; however, note that we do not control the privacy practices of these third-party business partners.
• Social Media Sites. When you use our Services and elect to share information with third-party social media sites, the information you share will be governed by the privacy policies of those social media sites and the privacy settings you have set with those social media websites.

 

Information Security

We have implemented appropriate administrative, technical, and physical security procedures to help protect your information.

We only authorize specific employees to access personal information and they may do so only for permitted business functions. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.

Information Retention

We will retain copies of your information for as long as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.

Statement Changes and Notification

We may update this Statement in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated Statement on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices

 

The hard truth: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next trip. Let the good times roll!