Privacy Policy

1. Who we are

Sundarban Houseboat is the public-facing brand operated by Houseboat Holidays Pvt Ltd, Near Durga Mandir, Kalikapur Main Road, Kolkata - 700099, West Bengal, India.

2. WhatsApp-first enquiries

This website is primarily WhatsApp-first and does not require a visitor account.

The Check Dates & Price planner prepares an editable WhatsApp message. You can review and change that message, and you decide whether to send it.

Once you continue to WhatsApp, communication takes place through WhatsApp and is also governed by applicable WhatsApp and Meta privacy terms.

3. Information you may provide

Information voluntarily provided during an enquiry or subsequent communication may include your name, mobile number, travel dates, number of guests, preferred stay, pickup requirements and other information you choose to supply.

Phone and email information may be retained where reasonably necessary to respond, manage a booking or assist a guest.

4. Technical information and storage

Hosting and technology providers may process limited technical information needed to serve and secure the website, including IP address, browser, device and request information.

Essential browser or session storage may be used for interface and session behaviour.

If analytics is enabled, enquiry personal information, WhatsApp message content, travel requirements and contact details must not intentionally enter analytics.

5. How information may be used

Information may be used to respond to enquiries, check availability, coordinate bookings, support guests, maintain operational and accounting records, prevent fraud, meet applicable legal obligations and resolve disputes.

6. When information may be shared

Information may be shared only where reasonably necessary for journey fulfilment, service operation, authorised transactions or applicable legal requirements.

7. Retention and your requests

Information should be retained only as long as reasonably necessary for its purpose and legitimate operational, accounting, legal or dispute needs.

You may contact the business to seek correction, updating or deletion of your information, subject to applicable law and legitimate retention requirements.

8. Third-party services and updates

Third-party services have their own privacy practices.

This policy may be updated as services, technology or applicable legal requirements change.